Privacy Policy

Updated: 01/29/2024 This Privacy Policy (“Policy”) applies to the operations of Canvas Insurance Agency LLC (“Canvas,” “we”, “our”, or “us”) and describes our practices regarding information that we may receive from our individual customers and potential customers of our annuity products (“Annuity Customers”) and from general visitors to the CanvasAnnuity.com website (“Website Visitors”). By using our website, completing an application form, or otherwise providing any information to Canvas, you are consenting to the collection, use, and disclosure of your information in accordance with this Policy and, as applicable, the Consumer Privacy Notice (as further described below). For purposes of this Policy, personal information does not include de-identified or aggregated information that does not identify you.

Personal Information Collected from Annuity Customers

Canvas offers various annuity products and we collect personal information from Annuity Customers when they apply for and/or purchase annuity products from us and in connection with other annuity-related transactions (collectively, "Annuity Personal Information”). Because all Annuity Personal Information is subject to the Gramm-Leach-Bliley Act (“GLBA”), this Policy does not apply to any Annuity Personal Information collected on the website (e.g., information collected as part of an application form) — rather, Annuity Personal Information is subject to our Consumer Privacy Notice, available here. If you are a customer or potential customer of an annuity product that we offer, please consult our Consumer Privacy Notice for more information regarding how we collect, use and share your Annuity Personal Information.

Personal Information Collected from Website Visitors

We may collect certain personal information from our Website Visitors when they visit or browse the CanvasAnnuity.com website (such information, the “Website Information”), as described below. It is important to note that the types of personal information we collect will depend on each Website Visitor’s interaction with us. As described in the prior section, please note that any information provided through the annuity application form on the website is subject to the GLBA and is therefore subject to our Consumer Privacy Notice rather than this section of the Policy.

What Information We Collect

We collect your contact information. For example, we may collect your name, telephone number, street or email address, and other personally identifying information when you interact with the website or fill out a form to request information. We collect device information and website usage information. When you visit the website, our servers may automatically collect information about your visit and your device. The information may include the date/time of your visit, your IP address, the webpages that you visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), or service(s) you arrived from, and other clickstream data. We collect other information. If you choose to access, visit, or use any third-party service(s) that may be integrated with or linked to Canvas’s website (such as for payment processing, identification verification, or electronic signatures), we may receive personal information and other information about you and your computer, mobile, or other device that you have made available to those services, including information about your interactions with those services. Your decision to use third-party service(s) in connection with Canvas is voluntary.

How We Collect Your Information

We collect information directly from you. You may provide information directly to Canvas if you contact us through our website. We collect information from you passively. We use tracking tools like cookies and web beacons to collect information from you passively. We do this on our website. We collect information about users over time when you use this website. This includes usage and browser information. Local device storage may also collect and store your personally identifiable information. We collect information about you from third parties. We may receive information about you from third-party sites or services. We may also collect information from users of third-party sites who give us access to their profiles.

How We Use Your Information

We use information to contact you and respond to you. We may use your information to respond to your questions and requests. We may also use your information to provide you with the information you have requested. We may use your information to otherwise communicate with you, including about new features, products, or services. We use information to improve our website and products. We may use your information to improve our website and our products. We may use your information to help diagnose problems with our servers and to otherwise administer the website. We use information for research and tracking purposes. We may use your information to gather broad demographic information, analyze trends, and track your movements around the website. We use information for security purposes. We may use your information to detect security incidents; protect against malicious, deceptive, or illegal activity; and prosecute those responsible for that activity. We may also use your information to identify and repair errors that impair existing intended functionality. We use information to comply with laws. We may use your information to comply with applicable laws and regulatory requirements.

How We Combine Information

We may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information we get from third parties with information we already have. Such combined information will be handled in accordance with this Policy.

How We Share Your Information

We may share information with our parent, subsidiaries, and affiliates for the business purposes described in this Policy.

We share information with our service providers. We may share your information with trusted service providers that are providing services to us and acting on our behalf, such as consultants, professional advisers (such as attorneys, accountants and auditors), payment processors, identification verification providers, and data analytics providers. We share information with our business partners. For example, we may share information with third parties (such as carriers) when you enter your information into our website in order to provide products or services to you. We may share information with any successor to all or part of our business. We may share information in connection with a merger, divestiture, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or other similar proceeding, in which personal information held by us is among the assets transferred. We will share information to comply with the law or to protect ourselves. We may share information with government agencies, consumer-reporting agencies, and other outside parties as permitted or required by applicable laws. For example, we will share information to respond to a court order or subpoena. We will share information if a government agency or investigatory body requests it. We may also share information if we are investigating potential fraud or as part of other legal proceedings, such as in connection with pending litigation.

We may share information for other reasons we may describe to you.

How We Use Cookies

A cookie is a small text file stored on your device by a website. When you visit our website, we use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to make your experience on our website more personal and interactive. Cookies can make a website more useful by allowing the site to personalize information for visitors and by storing information about user preferences on a particular site so that the user does not have to re-enter information each time he or she returns to the site. Cookies also allow us (including our analytics providers) to collect information about your visit, such as the pages you viewed on our website, the number of times you accessed our website, the amount of time you spent on our website, and other web traffic data. We also use first-party cookies to conduct analytics on our website, as described further below. By continuing to use our website, you consent to our use of cookies as explained in this Policy. We may also use local device storage or tracking technologies, such as web beacons, web bugs, clear gifs, and similar technologies, for any lawful business purpose, including to gather and/or store information, deliver content, and administer services on the website.

Your Choices

While most browsers are automatically set up to accept cookies, you can adjust your browser settings to reject cookies or to have your computer warn you each time a cookie is being sent. Cookies are typically browser specific. If you use different browsers, you will have to define your preferences on each browser. You can delete all or some of these cookies from your computer by activating the “delete cookies” feature in your browser. If you have several browsers, you must reiterate the deletion request for each browser. If you use different devices, you will need to configure each device to suit your cookie preferences. Note that if you remove or reject our cookies, you may not be able to use certain features on the site.

Tracking; Analytics Providers

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our website may not work. If you block or reject cookies, not all of the tracking described here will stop. We work with third party analytics service providers, including but not limited to Google Analytics, to help us better understand how you use the website. For example, we use Google Analytics to learn more about the types of users that visit the website, how they use the website, and to help us improve the website. Google Analytics provides us with certain data regarding the demographics of the users that visit the website. To provide this service, Google Analytics may collect certain information about you from your computer, including through the use of cookies. Such information may include information regarding your visit (such as the pages you visit and the length of your visit), information about your device (such as your IP address), how you got to the website, and other information about you. You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting: www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/. Please note that Google and other third parties (including, for example, advertising networks and providers of external services, like web traffic analysis services) may also use cookies as a result of you visiting other websites that are not operated by us, over which we have no control.

We May Transfer Your Information

We may transfer your information to and from any state, province, country, or other governmental jurisdiction, and process it in the United States or elsewhere. We may maintain your information on servers and databases located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may by different and may not be as protective as your jurisdiction.

Information Security

The Internet is not 100% secure and there is always some risk in transmitting information over the Internet. Therefore, we cannot promise you that your use of our website will be completely safe. In addition, standard email communications are not secure. Therefore, you should not transmit any sensitive information to us through email. We encourage you to use caution when using the Internet.

Children and Parents

This website is not intended for use by children under the age of 13, and we do not knowingly collect information directly from children under the age of 13. If we discover that we have received information directly from a child under the age of 13, we will delete that information. If you are a parent or legal guardian and believe we have collected information directly from your child, you may contact our Compliance Team at 888-970-3556 to request that such information be deleted.

Links to Third-Party Sites

Our website may contain third-party links, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect, share, or use your information. Because Canvas has no control over the privacy practices or content of these linked sites, we recommend that you carefully review the privacy policies of every third-party service that you visit or see, including those third parties you interact with through our website. Our website may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

Notification of Changes

We reserve the right in our sole discretion to change, modify, add, or delete portions of this Policy. We will provide notice of such changes only by posting the updated Policy on our website and changing the “Last Updated” date listed above, by posting a notice on the website or by sending you an email. We encourage you to review our Policy each time you visit our website to see if it has been updated since your last visit. Your continued use of the website following our notice of any such changes constitutes acceptance of those changes.

Contacting Us

If you have any questions about this Policy or our privacy practices, please contact us at 888-970-3556. You can also write us at: Compliance Team 7272 East Indian School Road, Suite 100 Scottsdale, Arizona 85251.